Refund policy

✨ We hope you love your new jewellery! If you're not completely happy with your order, we're here to help.

Returns for change of mind: You may return items within 14 days of delivery in their original, unworn condition with all packaging. Simply contact us first at hello@izabelvazboutique.co.uk

Return shipping: The customer is responsible for return postage costs unless the item is faulty or incorrect.

Faulty or incorrect items: If your item arrives damaged, faulty, or not as described, please contact us immediately. We will provide a full refund or replacement and cover return postage costs.

Refunds: Once your return is received and inspected, we'll process your refund to the original payment method within 14 days.

Please note: For hygiene reasons, earrings cannot be returned unless faulty. This does not affect your statutory rights.

Thank you for supporting my small business. 💚